ICA – ToP Network Conciliation Team

Purpose of the Conciliation Team (CT)

• Identify and spell out the grey areas in the ICA Licensed ToP Trainers Agreement

• Determine the action to be taken when someone isn’t living up to the agreement

• Deal with perception of not living up to the agreement

• Ensure compliance – people are honoring their agreements

• Follow-up after decisions have been made

Values Guiding Conciliation Team Processes

1.  Fairness and Consistency

•     We are ethical
•     We will be fair
•     Consistency
•     Equality

2. Living ToP Values

•     Respect
•     Respectful Dialogue
•     Always start with the “O“ of ORID
•     We will listen to all points of view
•     Look for and create a structural solution
•     Use ToP Methods as appropriate

3. Process Openness and Transparency

•     Openness
•     Openness and Transparency
•     Documented Decisions

4. Spirit of Collaboration, Support, and Agreement

•     We will work through our difficulties
•     Spirit; consciousness
•     Respect – Confidentiality as first approach
•     Determine what is communicated to whom
•     Use gentle language, i.e. Referral instead of Hearing
•     Brotherhood / Sisterhood

The Conciliation Team

• Provides an even playing field for all
• Objectifies a channel to deal with issues
• Is fair
• Provides directives to ICA staff
• Clarifies grey areas
• Tackles tough issues
• Hears and resolves differences of opinion
• Consists of one representative of each of the following: ICA staff, ICA board, and ToP Network
• Comes to unanimity

Content Criteria for a Conciliation Team Referral

• A member of Licensed Trainers, ToP Network, or ICA is perceived to be violating agreements (Note – issues purely related to copyright are sole responsibility of ICA)
• Issues related to ICA Licensed ToP Trainers License Agreement
• Issues perceived to be not right, but not in License Agreement

Process For Initiating and Responding To a Referral

The concerned party will:

1. Contact a member of Conciliation Team to clarify the perceived violation
2. Outline the issue on a writable PDF standard form.

The Conciliation Team will:

1. Confirm receipt of the complaint
2. Determine the date by which they will review the complaint
3. Communicate this date to the person initiating the referral
4. Review the submitted form. 
5. If there is unanimous agreement that this is an issue they should handle, proceed with the course of action spelled out below.
6. If they have questions, they will decide who will contact the initiator for more information.  
7. If this is an issue they should not handle, they will recommend an alternative for the initiator to pursue.
8. Document decisions, actions and follow-up
9. Send the documents to the ICA office to keep on file.

Process for Addressing a Referral

1. One member of the Conciliation Team will address unclear points with individual who submitted the form and share the concern with the colleague who’s behavior is being called into question.
2. The Conciliation Team will set a date to confer with all members to decide next steps.
3. The Conciliation Team will come to resolution on the complaint.
4. All parties will be informed of the decisions and a course of action to be taken.
5. One member of the Conciliation Team will follow-up on the determined plan.
6. The files documenting the decisions and actions will be sent to ICA for storage.

2013 Conciliation Team